Jilievo BD's Privacy Policy

1 Introduction

Jilievo BD (jilievobd.wine) treats your privacy as its highest priority. This Privacy Policy explains how Jilievo BD collects, uses, and safeguards your personal information. It applies to the Jilievo BD website, mobile app, and all associated services.

Jilievo BD is a trusted online gaming and betting platform for players in Bangladesh. Our goal is to maintain full transparency with every member. This Privacy Policy applies whenever you register, log in, or use any service on our platform.

This policy has been prepared in accordance with international data protection law (GDPR) and applicable local regulations. Jilievo BD always handles your information in full legal compliance.

2 What Information We Collect

Jilievo BD collects the following types of information to provide you with our services. Only information that is strictly necessary will be collected.

Personally identifiable information

• Full Name (as per NID)
• Date of birth (for age verification)
• Mobile Number & Email Address
• Current address (for KYC verification)
• National ID (NID) or Passport Number

Financial information

• Mobile Pay, Nagad, or Rocket account number
• Bank account details (for withdrawals)
• Transaction history & amounts
• Deposit & Withdrawal Records

User Behavior Data

• Gaming history, bet amounts and outcomes
• Time spent on the platform and preferred games
• Bonus Usage Records
• Support chat history

Technical information

• IP Address & Device Type
• Browser and operating system information
• Login time and location (IP-based, not GPS)
• Cookies & session data

3 How Information Is Collected

Jilievo BD collects information through various methods. Each method is transparent and based on your consent.

4 Purpose of Data Use

Jilievo BD uses your information only for specific, legitimate purposes. No data is ever used beyond its stated purpose.

• Account management: To Ensure Registration, Login & Account Security
• Payment Processing: To process deposits and withdrawals
• Identity Verification: To meet AML & KYC compliance requirements
• Customer Support: To address your questions and resolve any issues
• Promotions & Bonuses: To Send You Relevant Offers (Subject to Your Consent)
• Fraud prevention: To detect unusual or suspicious activity
• Service Improvement: To improve and enhance the platform's quality
• Legal Obligation: To comply with regulatory authority guidelines

5 Data Sharing & Disclosure

Jilievo BD may share information with third parties only under limited circumstances and strict conditions.

When information may be shared

• Payment Processors: With Mobile Pay, Nagad, Rocket, or your bank — solely to complete transactions
• KYC Service Providers: With licensed organizations for identity verification
• Legal authorities: Upon a court order or request from a regulatory authority
• AML Compliance: To Relevant Authorities for Reporting Suspicious Transactions
• Game Provider: To verify game outcomes (game-related data only)

Outside of the cases above, Jilievo BD does not share your information with any third parties. Data protection agreements are in place with all partner organizations.

6 Cookie Policy

Jilievo BD uses cookies to enhance your experience and ensure the platform functions properly.

Cookie Type

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7 Data Protection

Jilievo BD follows the highest industry standards to protect your data. The key components of our security framework include:

• TLS 1.3 / SSL 256-bit encryption: All Data Transmissions Are Encrypted
• Two-factor authentication (2FA): An additional layer of security for account login
• Firewall & DDoS Protection: Server protection against cyber attacks
• Regular Security Audits: Tested by independent third-party experts
• Encrypted database: Stored Data Is Protected via Encryption
• Staff Training: All staff are regularly trained on data handling practices

8 Data Retention Period

Jilievo BD does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account information: 5 years after account closure (as required by law)
• Financial Transaction Records: 7 years (as required by tax and AML laws)
• KYC Documents: 5 years after account closure
• Gaming History: 3 years
• Support Chat Logs: 2 years
• Cookie Data: 90 days to 1 year (depending on cookie type)

Once the retention period expires, data is securely deleted or anonymized.

9 Your Rights

As a Jilievo BD member, you have the following rights over your own data:

• Right to access: You can find out exactly what information we hold about you
• Right to Rectification: You may submit a request to correct inaccurate information
• Right to Erasure: You may request the deletion of specific information
• Right to restrict processing: You May Object to the Use of Your Data for Specific Purposes
• Right to Portability: You may request a copy of your data
• Marketing Opt-Out: You Can Opt Out of Promotional Messages

To exercise any of these rights, email us at support@jilievobd.wine. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from fully fulfilling a request.

10 Protection of Minors

Jilievo BD strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Date of birth verification is required at registration
• Age Is Re-Verified During the KYC Process
• If any minor's information is identified, the account will be suspended immediately
• Funds deposited into a minor's account will be refunded

If a parent or guardian believes their child has created an account on Jilievo BD, please contact support@jilievobd.wine immediately.

11 Policy Updates

Jilievo BD may update this privacy policy from time to time. If significant changes are made, we will notify you through the following methods:

• A Notification Will Be Sent to Your Registered Email Address
• A pop-up notification will be displayed when you log in to the platform
• The "Last Updated" Date at the Top of This Page Will Be Revised

Continued use of the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12 Contact

If you have any questions or concerns about our Privacy Policy, please reach out to Jilievo BD. Our data protection team is ready to address all your queries.